Defective Products & Warranty Claims
If you receive a defective product or product you think is damaged or otherwise not what you ordered please contact us before you attempt to use or install the product, and within our 15 day return policy period and we will exchange the defective item for a new item of the same part number free of shipping charges equivalent to the shipping method of the original order. Upgraded shipping may be available at customer's expense. Contact an OK4WD Sales Rep to process your return.
In the event that a defect is claimed outside our return policy, but within the manufacturer's warranty, please contact the manufacturer directly to process your claim. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customers, OK4WD will try to assist you with the claim, but we have no final say in the decision made by the manufacturer (i.e. approvals, denials, fees, etc.).
OK4WD is not responsible for any labor or associated costs which occur as the result of the installation or removal of wrong or defective parts.
OK4WD does not provide or fulfill any warranty on any of the products we sell. All merchandise is subject to the manufacturer's warranty and therefore all warranty claims are at the manufacturer's discretion. OK4WD will assist you in any warranty claim by providing you and/or the manufacturer with contact information, copies of invoices, and notes regarding troubleshooting conversations. All warranted items must be returned in accordance with the manufacturer's policy; see the product manufacturer's web site for their policy. It is the responsibility of the customer and/or installer to verify the correct size and application of the parts before installation. No warranty whatsoever will be given if the defect was caused by customer or installer abuse, negligence, mishandling, or improper installation. Customers will be responsible for all shipping and handling fees.
OK4WD is not responsible for any labor or associated costs which occur as the result of the installation or removal of a warrantee part.