Why we only install parts we sell
Almost every week we get asked to install parts that were bought elsewhere. Many people do not understand why this is our policy and get upset so we figured we would write this to help clear up the confusion.
We stand behind our work
For many years we reluctantly would accommodate customers who wanted us to install their supplied parts, and after numerous problems and wasted time, we had to make the decision to stop. Our reputation rides on all our work, from the parts we supply to the work that is performed. We cannot stand behind a job when we do not know the source of where the parts come from or exactly what was ordered. Today’s vehicles are very complex and there are so many options and choices which makes the parts selection very difficult. On top of that our insurance regulations get more stringent and expensive every year.
Counterfeits are everywhere
Our staff is well trained and we know our market and the vendors who make the best quality products and stand behind it. Unfortunately, unbeknownst to the consumer, there is so much junk as well as counterfeit parts in the automotive aftermarket. We’ve seen some great brands have fake knock off copies sold on auction websites and other low price websites and even the instruction sheets show the name of the good brand while the product is a complete fake and absolute junk. Without us knowing the source of the supplier we don’t know what the product is and if there is a catastrophic failure our reputation, business and livelihood is on the line.
Counterfeits are such an overwhelming issue that many companies, such as AEV, Tein, ACDelco, Brembo, and more have all issued statements and guides how to avoid counterfeit products and the dangers they possess.
Wrong parts costs everyone time and money
Many times the parts were ordered wrong or incomplete when customers would bring their own parts. Nobody wants to pay for us to get a few hours into an install and find out that the product doesn’t fit. This wastes everyone’s time and money. Allowing us to get the products and install them assures you that we will stand behind the job and that there will be no finger pointing. We will meet or beat comparable prices so you can be assured you are getting the best value for your hard earned money. There are some exceptions we can make, such as for tires and wheels.
Please don’t ever hesitate to ask us questions or discuss this matter with us. We want and appreciate your business and will work to earn it and keep it. We want you to enjoy your vehicle, the experience, and we always strive to give you the best products and service so you have a reliable, functional, safe and fun vehicle. We’ve been doing this since 1979 and our reputation and your trust in us is paramount.