Recent changes have been made to the National Motor Freight Classification (NMFC) rules regarding concealed damage notifications. As of Saturday, April 18, 2015 the National Motor Freight Traffic Association (NMFTA) has reduced the time we are allowed to report concealed damage to the carrier from 15 days to 5 days. Unless otherwise stated in a carrier’s specific rules tariff, this applies to all LTL shipments. Take a look below at some of the most commonly asked questions regarding this change.
What is concealed damage?
Concealed damage is damage which you did not notice when you first accepted your shipment or was hidden from your sight.
What does this mean for me?
If you fail to report concealed damage within 5 days, it will result in your inability to file a freight claim with the carrier.
How can I lessen any potential impacts due to this change?
It is strongly recommended that you open and inspect all shipments immediately upon receiving. Doing so will help ensure that you are able to provide timely notification to the carrier if you discover damage to your shipment.
What happens if I discover concealed damage?
If you discover any concealed damage, the process for notifying the carrier has not changed. Stop unpacking the shipment and retain all packaging. Take steps to reduce further loss of the goods. Do not discard damaged goods, packaging and container seals until surveyor has had a chance to investigate the loss and be sure to take pictures of the damaged freight. Next, immediately contact us.
If you have any questions, please contact us immediately.